Gentle Home
Return & Refund Policy
This policy explains return eligibility, the request process, and refunds.
Return eligibility
Eligible items must generally be unused, unworn, in original condition and packaging, with proof of purchase. Contact us before sending anything back.
Non-returnable items
Opened personal-care items, intimate goods, custom products, gift cards, final-sale items, and hazardous materials may be excluded for health, hygiene, safety, or legal reasons unless defective or law requires otherwise.
Damaged, defective, or incorrect items
Inspect your order on arrival and contact us promptly with the order number and clear photos.
How to request a return
- Email support@trygentlehome.com with your order number and reason.
- Wait for approval and instructions.
- Package securely and use tracking when requested.
Return shipping
Unless the item is defective, incorrect, or law requires otherwise, return shipping is the customer’s responsibility. Original shipping is generally non-refundable.
Refunds
After inspection, we will notify you of the decision. Approved refunds go to the original payment method; provider processing times vary.
Exchanges and cancellations
The fastest exchange may be a return followed by a new order. Cancellation is not guaranteed after fulfillment begins.
Mandatory consumer rights remain unaffected. Review this template for every market where you sell.