Gentle Home
FAQs
Quick answers about orders, shipping, returns, payments, and customer support.
How long does order processing take?
Orders are normally prepared within 1–3 business days. Processing time is separate from carrier transit time.
How long will delivery take?
Estimated delivery is 5–12 business days for domestic orders and 7–20 business days for international orders after dispatch. Customs and carrier delays can affect these estimates.
How can I track my order?
When tracking is available, we send it to the email used at checkout. Tracking can take up to 48 hours to show movement.
Can I change or cancel an order?
Contact support@trygentlehome.com as soon as possible. Changes are not guaranteed after fulfillment begins.
What is the return window?
Eligible items can be requested for return within 30 days of delivery. See our Return & Refund Policy for conditions.
What if my item arrives damaged or incorrect?
Email us promptly with your order number and clear photos of the item and packaging.
Will I pay import duties or taxes?
International orders may be subject to destination-country taxes, duties, or customs fees. Unless checkout states otherwise, these are the recipient’s responsibility.
How do I contact support?
Email support@trygentlehome.com and include your order number when applicable.